Do you have a broken necklace or ring or is your watch not keeping time and you can’t make it to one of our locations? No problem. Receive the personalized service and trust that comes with your local jeweler, anywhere you are in the US…through our jewelry and watch repair by mail program.
1. Fill out the Form below
Let us know about your your jewelry, watch or device by filling out the form below. We will let you know what needs to be done and provide you with a preliminary estimate. If you approve we’ll send you an insured trackable label to mail it to us.
2. Next print your label and send your jewelry, watch, or smartphone to Fixology
Safely pack your jewelry, watch or smartphone and affix our label. Next, schedule a USPS pick up or drop your package off at any USPS location.
3. We will let you know when we receive your jewelry, watch or smartphone.
Once we receive you jewelry, watch, or smartphone we immediately create an order for you and photograph your items. You will receive an email from us letting you know that your jewelry, watch, or smartphone is safe and sound and our master Fixologists have begun thoroughly inspecting your item. We then send you an estimate for your repair. Once you receive the estimate, you can either approve it or decline it with no commitment required.
4. We’ll repair your jewelry, watch, or smartphone to like new condition.
Our full service repair facility in the Mall of America is a combination of old-world craftsmanship and state-of-the-art equipment and techniques. It is equipped with laser welders, polishing machines, and some of the best watchmaking and smartphone repair equipment available which allows us to complete the highest quality repairs and usually within a day. Your jewelry, watch, or smartphone is repaired, cleaned, polished, tested and guaranteed.
5. We ship your jewelry, watches, or smartphone back to you.
Your newly repaired and polished jewelry, watch, or smartphone will be shipped back to you in a fully trackable and insured package. Once you receive it you will fall back in love with your jewelry.
Begin a Mail-In Repair Order